Patient Feedback


JPS is committed to providing excellent care and exceptional service in an environment that promotes patient safety and healing. We are very interested in both your compliments and your concerns.

Your concerns are important to us and can first be taken to your immediate care provider (primary care physician, charge nurse, site manager). If your concerns are not addressed, the Office of the Patient and Family Experience will act as the liaison between you and our network when needed. Interpreters are available in a multitude of languages.


Contact Us
Our office is located on the 1st floor of John Peter Smith Hospital (across from the Gift Shop) at 1500 S. Main Street, Fort Worth, Texas 76104. A care ambassador is in the office Monday – Friday from 8:30 a.m. – 4:30 p.m. We can also be reached by phone at 817-702-1333 or by email to Please include your first and last name, telephone number, email address, date of visit and a description of your compliment or concern in your email.



If you feel your concerns have not been addressed through the above process, you may also contact either of the agencies below.


Texas Department of State Health Services  
Hotline:  1-888-973-0022 
Mail:   Health Facility Compliance Group/MC 1979
               Texas Department of State Health Services
               P.O. Box 149347
               Austin, Texas 78714-9347


The Joint Commission 
Phone:  1-800-994-6610
Mail:  Office of Quality and Patient Safety
              One Renaissance Boulevard
              Oakbrook Terrace, IL 60181


To file a grievance under the Americans with Disabilities Act (ADA), a copy of the JPS Health Network Grievance Procedure can be found here.


For JPS billing or invoice questions contact Patient Accounting:  817-702-6704
1350 S. Main Street, Suite 2500
Fort Worth, Texas 76104


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